Case 08 of 10

Pexus Ingine

Intern tracking and client management: intern attendance, dynamic survey forms and client follow-ups.

• My part: Contributed (owned features, logic or change requests)
• Role: Change-request owner
• Where: Pexus product suite · ING Tech

The picture on this page is a concept illustration, not a product screenshot.

The problem

Intern tracking, flexible information collection and client management have to live in one operations system, and that system has to keep fitting operational needs as they change.

My responsibility

Change requests on the existing system, not ownership of the whole product.

• Owned change requests and product improvements.
• Translated business requirements into system enhancements.

Decisions and contributions

• Each change request starts from the operational need behind it, not the requested screen.

Working with engineering, QA and stakeholders

• Coordinated change-request delivery with the relevant team members.

Challenges and trade-offs

• Enhancements have to fit functionality people already use.

Outcomes

Existing functionality evolved through the change requests I owned, keeping the system aligned with changing operational needs.